As a future- and growth-oriented company, we are looking for you to fill the following position

Customer Service Representative

Join Schunk Xycarb Technology Inc., the one-stop leading global supplier of Quartz-ware, Silicon Carbide coated Graphite, Ceramic and Silicon consumable products and related technology services for the Microelectronics industry. The Georgetown, Texas site (SXT-US) – located just outside of Austin – is the global center of excellence for high-precision quartz parts used in the manufacturing of semiconductors.  This high-tech, award-winning engineering and production site makes parts that are installed all over the world and is proud to have the leading semiconductor manufacturers as customers who have appreciated SXT’s innovation for decades.
  • working time: full-time
  • type of employment: unlimited
  • job location: Georgetown, Texas - USA
Are you ready to exceed customer expectations and support account managers on customer related issues? Are you looking for a challenging job within a fast-paced international company?
Then we’re looking for you!
As a Customer Service Representative at Schunk Xycarb Technology, Inc. you will work closely with our Key Account/Product Managers for assigned major accounts and will be responsible for relationship management of smaller accounts together with your colleagues.
Your responsibilities will include:
Sales Support:
  • You are the first point of contact for Xycarb at the customer and within our company
  • Draft price quotes within specific frameworks
  • Manage the entire order process; following up on quotes, order entry, confirmation, track progress through to product shipment
  • Contribute to and support the development and execution of the sales plan
  • Process and follow up on applications and sales orders in the SAP system
  • Check product availability, lead times, and pricing and inform your customers concerning these matters
  • Understand the requirements of Global “Key Accounts” and smaller accounts, responding to them and coordinating their needs accordingly
  • Collaborate with Customer Service colleagues overseas regarding delivery times and the shipment of intercompany orders
  • Generate reports, checking for accuracy and fitting the need
  • Communicate continuously with colleagues from internal departments including Product Development/ Engineering, Planning & Production, Finance, Logistics, and Shipping & Receiving
  • Stay informed and increase your knowledge of the market and products
Customer Support and Administration:
  • Follow up on customer inquiries, requests, sales quotes, orders, and other inquiries
  • Monitor internal and external communications with regard to customer needs and provide regular follow up
  • Process incoming customer complaints, provide them with accurate information, submit to QE, and monitor turnaround time
  • Keep customer information up to date
  • Monitor product usage levels and make adjustments if necessary in consultation with the customer
Job Requirements
  • Associate Degree
  • 3-5 years customer service experience in a manufacturing facility
  • Complete understanding of internal and external communications structure
  • General knowledge of semiconductor products and services is a plus
  • Corporate procedures related to handling orders, quotations, and complaints
  • SOP and ISO standards related to service support processes and procedures
  • Experience and/or knowledge of Enterprise Resource Planning and or SAP processes and consequences
  • Organized, accurate, and experience with data systems – attention to detail
  • Experience with Microsoft Office including Outlook, Excel, and Word
  • High Energy
  • Positive “Can do” attitude
  • Desire to learn and grow
  • Teamwork
We offer you:
  • Challenges - Responsible and varied tasks in an international technology group
  • Good working atmosphere - Appreciative, dynamic and cooperative cooperation
  • Career opportunities - Targeted development programs to achieve your career goals
  • Continuing education opportunities - Resource-oriented and personal development for a long-term perspective
Please apply by e-mail:
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The Schunk Group is a global technology group with more than 9.100 employees in 29 countries. The company is a leading supplier of products made of high-tech materials - such as carbon, technical ceramics and sintered metal - and of machines and equipment - from environmental simulation to air conditioning technology, ultrasonic welding and optical machines.