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Stellenangebote |
For the IT team in Schunk Xycarb Technology, we are looking for a IT Business Support Officer.
IT Business Support Officer
Within the IT team, the IT Business Support Officer will be focusing on the ensuring the daily operations of IT infrastructure (Information & Operations Technology). You’ll support the operations of IT components firstly in the factory and secondly in the office.
Are you ready for the next step in your career? Please, apply here!
What are your main responsibilities?
The IT Business Support will respond, prioritize, escalate or resolve in person first- & second-line IT incidents via our global IT Service Desk. You are responsible for the Information & Operations Technology (IT / OT) for our facility in Helmond. You’ll represent IT in projects impacting machines in the factory and you will be the first contact point for their daily OT/IT related issues. Other things that are your responsibility:
- Providing solutions to known incidents and problems for our internal customer base, diagnosing and working to resolve undefined problems as they occur;
- Formalize and improve OT/IT procedures to enhance awareness, escalation points and correct use of both hardware and software. Make document root cause and solution when problem occurs
- Perform upgrades of OT/IT infrastructure (switches, firewall, printers, file servers, meeting rooms, laptops).
- Ensure good knowledge of all OT/IT systems, including specifications, keep track on IT/OT equipment in use and eligibility criteria;
- Support the setup and execution of OT/IT projects (e.g., installation of a new automation line).
What are your skills?
For this function it is important that you have experience with working in a production environment with around 20 machines where you are responsible for the IT/OT. Other requirements you need to have for this position are:
- At least a Bachelor degree in IT;
- A minimum of 5 years’ experience with OT infrastructure;
- Experience in running OT/IT improvement projects touching multiple stakeholders. Broad range of potential projects to contribute with OT/IT expertise (e.g., SharePoint, payroll system, cloud engineering application, quality control systems, telephony systems, upgrade server and storage landscape, make IT/OT components of automation line work, etc.);
- Good knowledge of the standard OT/IT tools;
- A pro-active mind-set, you solve issues before they even happen;
- High flexibility to work on vendors and the capability to learn fast new OT tools. Hands-on and problem-solving mindset is key. We have a broad set of vendors.
- Good command of the Dutch & English language (written and spoken).
And, last but not least, to live up to the core competencies of Schunk Xycarb Technology: Innovation, Collaboration, and Customer Focus.
What Schunk Xycarb Technology offers you:
- A high-tech working environment within an ambitious and growing company in the global semiconductor market;
- An informal culture with employees with more than 25 nationalities;
- A challenging position with plenty of development opportunities, in which you are stimulated in your professional and personal development;
- An attractive remuneration package consisting of a good salary, bonus system, and secondary benefits (e.g., 27 days of holidays, 13 ADV days)
- Out-of-the-office activities (e.g., Sinterklaas for children, annual BBQ, divers sporting activities).
