For the Customer Service team within Schunk Xycarb Technology we are looking for a

Lead Customer Relation Officer (fulltime)

Are you ready to exceed customer expectations and support account managers on customer related issues? Are you looking for a challenging job within a dynamic international company? Are you ambitious and do you have management skills! Then we’re looking for you!
  • working time: full-time
  • type of employment: unlimited
  • job location: Helmond - NL

What are your main responsibilities?

As a Lead Customer Relation Officer you are part of the customer service team and you will work together with your team. You will motivate your team every day for the best result at our clients. You will work closely with our Key Account/Business Unit Managers for assigned major accounts and will be responsible for relationship management of smaller accounts together with your colleagues.
You are the first point of contact for Schunk Xycarb Technology at the customer and within our company and contribute to and support the development and execution of the sales Plan. You Collaborate with Customer Service colleagues overseas regarding delivery times and the shipment of intercompany orders
You maintain the ERP system with accurate Customer information and monitor product usage levels and make adjustments if necessary in consultation with the Customer and/or Marketing.
Further Sales Support and Administration:
  • Understand the requirements of Global “Key Accounts” and smaller accounts, responding to them and coordinating their needs accordingly;
  • Manage the entire order process; following up on quotes, order entry, confirmation, track progress through to product shipment;
  • Check product availability, lead times, and pricing and inform your customers concerning these matters;
  • Generate reports, checking for accuracy and fitting the need;
  • Communicate continuously with colleagues from internal departments including Product; Development/ Engineering, Purchasing, Planning & Production, Finance, Logistics, and Shipping & Receiving;
  • Stay informed and increase your knowledge of the market and products;
  • Monitor internal and external communications with regard to customer needs and provide regular follow up;
  • Process incoming customer complaints, provide them with accurate information, submit to QE, and monitor turnaround time

What are your skills? 

For this function it is important that you are the role model for the other team members, you have fast resolution skills and are always professional and helpful. You have good verbal and non-verbal communication skills and remain calm under time pressure. The right candidate for this position will have:
  • Bachelor Degree, preferably towards commerce;
  • A minimum of 5 years customer service experience in a manufacturing facility;
  • Complete understanding of internal and external communications structure;
  • SOP and ISO standards related to service support processes and procedures;
  • Experience and/or knowledge of Enterprise Resource Planning and or SAP processes and consequences;
  • Organized, accurate, and experience with data systems – attention to detail;
  • Proven leadership skills and has the desire to learn and drive growth;
  • A good command of the Dutch and English languages both verbally and in writing.
And, last but not least, to live up to the core competencies of Schunk Xycarb Technology: Innovation, Collaboration, and Customer Focus. 

What Schunk Xycarb Technology offers you: 

  • A high-tech working environment within an ambitious and growing company in the global semiconductor market;
  • An informal culture with employees with more than 25 nationalities;
  • A challenging position with plenty of development opportunities, in which you are stimulated in your professional and personal development;
  • An attractive remuneration package consisting of a good salary, bonus system, and secondary benefits (e.g., 27 days of holidays, 13 ADV days)
  • Out-of-the-office activities (e.g., Sinterklaas for children, annual BBQ, divers sporting activities).

The Schunk Group is a global technology company with around 9.000 employees in 26 countries. The company is a leading supplier of products made of high-tech materials – such as carbon, technical ceramics and sintered metal – as well as machines and systems – from environmental simulation and air conditioning to ultrasonic welding and optical machines.